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Build Employee Loyalty in 4 Steps: Lessons From Southwest Airlines

Southwest Airlines prides itself on never having had to lay off employees in its 49-year history, and despite the rough weather it is battling due to the pandemic, Chairman and CEO Gary Kelly said there's no plan for pay cuts or involuntary furloughs this year. This is just one example of Southwest's many people-first policies, which have been the main driver of the company's success. At the core of Southwest's policies is its 46-year-old profit-sharing plan, which, along with the ...

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