Most Leaders Lack Visibility Into Their External Workforces. Here's How to Get It.

While businesses have long acknowledged the importance of the external workforce, COVID-19 shone a spotlight on that workforce's remarkable capacity to lend businesses flexibility in times of profound disruption. External workers — often referred to as "contingent workers," "gig workers," "freelancers," "contractors," and "temporary staff" — constitute a growing portion of the overall workforce.

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