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Accepting Our Limits: What Malcolm Gladwell Can Teach Us About Recruiting

Most recruiters — myself included — think they have a better than average ability to understand people. We think that by meeting someone, shaking their hand, and looking into their eyes, we can get a grasp on who they are, how they feel, and what their motives are. But we're wrong. Strangers are complex. Any meeting of strangers — like, say, a job interview — is almost guaranteed to produce misinterpretations. In

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