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HR in 2020: Benchmarking 3.0 Enters the Flow of Work

HR benchmarking first hit the scene in 1980, finally giving organizations a way to assess relative performance for important measures like turnover. For all its benefits, this first wave of benchmarking relied on surveys and other data that was often self-reported and therefore subject to bias. The data was also typically 24 months old, which was "good enough" at a time when commercial markets were more predictable and industries evolved more slowly. Now, however, organizations are operating in a more fast-paced environment, and ...

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