When you're selecting new employees for roles in which they'll be interacting with customers (and, likewise, when you're moving existing employees into such roles), the approach that tends to work best is to give more weight to personality traits than to previously acquired skills and experience. The technical, vocational aspects of most positions can be taught to nearly any employee, but personality traits tend to have calcified by the time an applicant reaches adulthood. If you bring on new employees who ...from Recruiter - Daily Career Articles, Tips and Trends https://ift.tt/2x3FU2C
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